Frequently Asked Questions
Everything you need to know about shopping with ASHTON T. MCCORVEY CLOTHING.
Standard shipping takes 5–7 business days via USPS, UPS, or FedEx. Express shipping takes 2–3 business days via UPS or FedEx. Overnight shipping takes 1 business day via FedEx Priority. Processing time is 1–2 business days before shipment. You will receive a tracking email once your order ships.
Standard shipping is $6.99 per order. It is FREE on orders $75 or more. Express shipping is $12.99. Overnight shipping is $24.99 via FedEx Priority. Shipping rates are calculated and displayed at checkout before you complete your purchase.
Yes! We offer free standard shipping (5–7 business days) on all orders of $75 or more. The free shipping discount is automatically applied at checkout when your subtotal reaches the $75 threshold.
Yes, we ship to Alaska and Hawaii. Standard shipping rates apply ($6.99). Please note that Alaska and Hawaii orders are not eligible for the free shipping threshold. Express and overnight options are also available at standard rates, though delivery times may vary slightly for these destinations.
Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can use this number on the USPS, UPS, or FedEx website. If you have not received a tracking email within 3 business days of placing your order, please contact us at [email protected].
We accept returns within 30 days of the delivery date. Items must be unworn, unwashed, and in their original condition with all tags attached. To initiate a return, email [email protected] with your order number and reason for return. Refunds are processed within 5–10 business days of receiving the returned item.
Unfortunately, we cannot accept returns on items that have been worn, washed, or altered. Items must be in their original, unworn condition with tags attached. If an item arrived damaged or defective, please contact us within 7 days of delivery and we will resolve it for you promptly.
Once we receive and inspect your return, refunds are processed within 5–10 business days. You will receive a confirmation email when the refund has been issued. Please allow additional time for your bank or payment provider to post the refund to your account. PayPal refunds typically appear within 3–5 business days after processing.
Yes, we accept exchanges within 30 days of delivery. Email [email protected] with your order number, the item you wish to return, and the size or color you would like instead. If the requested item is in stock, we will hold it for you during the exchange process. Note: exchange items must be in original, unworn condition with tags.
Each product page includes a full size chart with measurements in both inches and centimeters for XS through 2XL. We include Chest, Waist, and Hip measurements. If you are between sizes, we generally recommend sizing up for a relaxed fit or sizing down for a more fitted look. Still unsure? Email us at [email protected] and our team can advise based on the specific item.
We accept PayPal, Visa, Mastercard, American Express, and Discover via PayPal's secure checkout. All transactions are protected by SSL encryption. We do not store your credit card information. The total, including any applicable shipping, is displayed clearly before you confirm your purchase.
Yes. All payments are processed through PayPal, which uses industry-standard SSL encryption and never exposes your financial data to our store. We do not store or have access to your credit card or debit card details. You can pay with confidence knowing your information is protected.
We are sorry if your item arrived damaged! Please email [email protected] within 7 days of receiving your order, and include your order number and clear photos of the damage. We will arrange a replacement or full refund at no cost to you. We want every order to arrive in perfect condition.
Orders can be cancelled or modified within 12 hours of placement. After that, they may have entered our fulfillment process and cannot be stopped. Please email [email protected] as soon as possible if you need to cancel. If your order has already shipped, you can return it once received following our 30-day return policy.
Check the sewn-in care label first. For most cotton tees, machine wash cold with like colors on a gentle cycle, turn printed tees inside out, and use low heat or air dry. Avoid bleach and high dryer heat because they can affect color, print finish, and shape.
We do not currently offer digital gift cards or gift wrapping services, but these are features we are actively working to add. In the meantime, if you are purchasing a gift, you can note this in your order and we will ensure the receipt is not included in the shipment. Contact us at [email protected] for any special requests.
We are able to accommodate certain bulk orders depending on product availability. Please contact us at [email protected] with details about the items and quantities you are interested in, and our team will respond within 1–2 business days with available options and pricing. Bulk order lead times may vary.
Currently, ASHTON T. MCCORVEY CLOTHING ships within the United States only, including Alaska, Hawaii, and U.S. territories. We do not offer international shipping to countries outside the United States. We are working to expand our shipping reach in the future.