Contact Us

How Our Support Team Can Help

A useful support request includes the details that let us understand the situation without asking you to repeat information. For an order question, include your order number, the email address used at checkout, and the name of the item. For sizing help, tell us which product you are considering, the size you normally wear, and whether you prefer a close or relaxed fit. Please do not send payment card numbers, account passwords, government identification numbers, or other sensitive financial information through this form.

If your package appears delayed, check the carrier link in your shipping confirmation first. Carrier scans can take a business day to update after a label is created. When tracking has shown no movement for more than five business days, contact us with the tracking number and we will review the shipment with USPS, UPS, or FedEx. If tracking shows delivered, check the delivery location, household members, neighbors, mailroom, or building management before writing to us, since carriers sometimes place packages in a protected area.

For a return, contact us within 30 days after delivery. Tell us which item you want to return and the reason, and confirm that it remains unworn, unwashed, and has its original tags. We will provide the next steps and return destination. After an eligible return reaches us, we inspect it and issue the approved refund to the original payment method. Banks and payment providers may need additional posting time; our standard refund processing window is 5–10 business days.

Damage and packing errors should be reported within seven days of delivery. Include clear photos of the item, packaging, and shipping label so our team can document the problem and determine whether a replacement or refund is appropriate. Keep the item and packaging until we confirm the resolution. We do not ask customers to pay return postage when we sent an incorrect item or when a product arrived damaged.

Messages are reviewed Monday through Friday from 9:00 AM to 6:00 PM Eastern Time, excluding federal holidays. We respond within 1–2 business days and handle requests in the order received. Sending several messages about the same request can separate the conversation, so replying to the original email is the best way to keep all details together. For general policy questions, the Shipping Policy, Return & Refund Policy, Privacy Policy, Terms of Service, and FAQ are available from every page footer.